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Forum Magazine

Forum Magazine: Continuous innovation

Susan Taylor Martin  President, Thomson Reuters, Legal

Susan Taylor Martin  President, Thomson Reuters, Legal

For this entire year, Forum magazine is devoted to exploring the different facets of innovation in the global legal market. In our first issue, Shaped by Innovation, we met legal professionals who were creating innovative processes for better serving customers, getting work done and growing their business. In this issue, Continuous Innovation, we shine a bright light on technology and the special role it plays as a disruptive force and as a means for managing and thriving in a rapidly changing environment.

Read how Littler Mendelson, the largest global employment and labor law practice, has not only become a recognized leader in implementing innovative programs to serve its clients, but has begun sharing that knowledge with clients directly and even building tools for them to implement. Hear how Nishith Desai Associates, a forward-looking firm with offices in major cities in India, as well as Singapore, Silicon Valley and New York, built a successful business model upon their observation that “every new technology, business model, political or social development gives rise to a new legal or tax issue.” There is also an excellent article by Sean La Roque-Doherty, analyst for 451 Research, discussing large law’s growing use of cloud computing, as well as its lingering concerns about security considerations. Interestingly, 451 Research sees security as a principal driver to the cloud.

We particularly look at the role corporate counsel play in innovation. Eric Laughlin, managing director, Corporate segment & Legal Managed Services at Thomson Reuters, talks with Mark Chandler, senior vice president, general counsel and secretary of Cisco Systems, about creating a culture of creativity and innovation in his legal department. We also learn how in-house counsel at Aecon Group, Inc., a construction firm in Canada, saw their risk profile become more complicated as their projects grew larger and responded with – simplicity. Our infographic is based on a Harvard survey of general counsel in India, Brazil and China, where we see the emergence of in-house counsel as a central, organizing force in the legal market, mapping similarly to what we’re seeing in the legal markets of Western countries.

We have a fascinating article about a Thomson Reuters-sponsored survey of small and solo law firm leaders in the UK that explores what they see as their greatest challenges and sources of competition, and so much more.

We all come to work and respond to change. Many of us then feel obliged to create more. It would seem that this continuous innovation is among the very few immutable characteristics of our legal market.

If you have something to add to our conversation, we’d love to hear from you. Please share your thoughts at forum@thomsonreuters.com.


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