Skip to content
Thomson Reuters
Law firm management

‘People, process and technology’ are vital to improving efficiency

With so many technological innovations available to the legal sector, law firms are vulnerable to seizing onto the latest fad in a bid to improve efficiency and lower costs to clients. However, there is always a potential risk that the new technology is not fully embraced by the firm’s lawyers.

In an interview with Thomson Reuters Forum Magazine, Meredith Williams-Range, Chief Knowledge Management Officer at Baker Donelson, Nashville, Tennessee, in the United States, advises on some top tips on how best to use technology to improve a firm’s daily operation.

Speaking about introducing new technology within a firm, Williams-Range said it’s all about ‘people, process and technology’, and that their integration must be carefully planned, tested and implemented if a firm is going to have any chance of successfully improving its efficiency.

She added: “If you don’t look at all three when trying to implement a new tool, process or initiative, it will fail. You can have the greatest tool out there, but if using it takes someone out of their day-to-day practice, they are not interested. If your people are not going to use it, then what is the value? You need to have those three factors – people, process and technology – always coming together.”

You can read the full interview on Thomson Reuters’ Answers On blog.

Understanding your clients, from the inside out The key to technology adoption is in your law firm’s culture Using past experiences to create better futures through client feedback How do the US and the UK match-up in legal?—The Uncertain Decade COVID-19: key employment law considerations—part 2 Knowledge management: COVID-19 has caused a boon—how do you make it last? The Hearing: Episode 55 – COVID-19: emerging culture and new opportunities for the legal industry COVID-19: key employment considerations—part one Debating the future of the legal industry: The Uncertain Decade LegalTech: key issues and secrets of successful adoption