The legal industry has changed significantly in recent years. Increased client expectation and more-for-less demands, coupled with market and regulatory changes have consequently led barristers to adopt a more client-centric approach.
A new report by Thomson Reuters looks at what solicitors want from barristers, and how the Bar has responded to such demand.
The report − which includes 247 survey responses as part of the research – identified that responsiveness , technical or specialist legal knowledge, and client service were considered the most important factors for solicitors and legal staff when instructing the Bar.
Despite this, however, the report found that responsiveness ranked as the top reason for lack of satisfaction among the respondents, followed by poor client service − representing the importance placed on high quality service.
Relationships with individual barristers, and experience working with the chambers or set, were also cited as critical factors in deciding who to instruct, the report stated.
Meanwhile, the survey respondents praised barristers’ technical knowledge throughout the report, recommending that this must be coupled with responsiveness to those instructing them.
The report also outlines the barristers that the respondents have been particularly impressed by, and also feedback from the chambers who shared some of secrets to delivering excellent client service.
To read the full report: What do clients want from the Bar? – click here.